Tuesday, August 28, 2012

Don't put a kid in charge of your professional image

Someone named Brad Friedman posted a link to this article on LinkedIn's Legal Blogging Group.

The article, "11 Reasons a 23-Year-Old Shouldn't Run Your Social Media," by Hollis Thomases, appeared August 10 on Inc.Com. An excerpt:
Just because you don't understand social media doesn't mean you should forfeit all common sense and hire your niece, nephew, or any other recent college grad (say, your best friend's sister-in-law's kid) because "they're really good on Facebook."

If your business targets the young and hip, most definitely look to a recent grad or young social-media nerd to help your business. But don't assume, either, that you need to hire someone young to manage your social media "just because."
Thomases goes on to detail all 11 reasons, and they're all good -- but to Ms. Thomases' list I would add one more: Don't let someone launch a social media strategy for you unless you can understand both what the strategist is trying to accomplish and how the strategist proposes to accomplish those goals.

If you can't understand what the heck your social media maven is doing or how he or she is doing it, it might be because you are old and dense and simply no longer 'with it.' Or it might be that your social media wunderkind works only with smoke and mirrors:

From Randall Munroe's webcomic, xkcd
(click on the link to see the cartoon in situ -- and
to read Mr. Munroe's embedded comment)
At depositions lawyers typically ask a number of background questions of a witness. Sometimes these questions are necessary in case the lawyer needs to locate the witness later on for trial, but most lawyers go beyond 'name, rank, and serial number' when starting a witness deposition.

What the lawyer is doing is getting a 'feel' for how the witness answers uncontroversial questions -- how the witness speaks normally and without stress. This preliminary testimony provides a baseline for comparison. Does the witness talk easily and expansively on softball, background questions -- and in clipped monosyllables when the 'meat' of the deposition is reached? Those differences in tone and inflection and speech pattern tell the lawyers something about the credibility of this witness or, at least, the likelihood that the witness will come over well before a jury.

I had a deposition recently of a young man who was employed by some advertising concern in some social media capacity. He had no difficulty expanding on his explanations about his job and his duties -- but every expansion made his testimony more opaque than it was before. None of this mattered to the case and I had to move on -- but, if I was interviewing this same man to market my firm, I would be profoundly concerned by his inability to tell me what he does and how.

If your strategist can't explain to your satisfaction what he or she proposes to do and how he or she will do it, can you really hope that this same strategist can adequately explain your business to potential clients?

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